JAO
Crypto Enthusiast, CM
Helping crypto communities by guiding and answering members for nearly 10 years. With 5+ years as a Web3 Community Moderator, I specialize in technical and community support. Ensuring users get clear, accurate, and reliable help in understanding the projects they are part of.
Community Support Skills
Community Support & Moderation
- •Web3 Community Moderation (Discord and Telegram)
- •User support & troubleshooting (wallets, exchanges, NFTs, DeFi apps)
- •Conflict resolution & community safety
- •Guiding members through onboarding and project FAQs
Technical Support (Crypto-Specific)
- •Wallet setup & troubleshooting (MetaMask, Phantom, Keplr, Ledger, Trezor)
- •Token transactions & swaps (DEXs like Uniswap, PancakeSwap)
- •NFT minting & marketplace navigation (OpenSea, Magic Eden)
- •DeFi protocols (staking, yield farming basics, LPs, governance participation)
- •Security awareness (avoiding scams, verifying contracts, best practices)
Communication & Knowledge Sharing
- •Answering community questions clearly & patiently
- •Writing FAQ, support docs, and step-by-step guides
- •Translating technical concepts into simple explanations
STEPN (FSL)
Community Moderator
2022-2024
- ▸Guiding and resolving community members technical issues
- ▸Escalating community issues to the main team
- ▸Keeping community chats clean and organized
- ▸Assisting and arranging local community meetups and events
ETHplode
Global Community Moderator
2019-2020
- ▸Handling and supervising the Main and Local Telegram Channels (this include appointing local channel moderators)
- ▸Escalating community issues and feedback to the main team
- ▸Keeping the global and local channels clean and organized
TrueDeck
Community Moderator
2018-2020
- ▸Supervising the global telegram community channel
- ▸Escalating community issues and feedbacks to the main team
- ▸Guiding and resolving community technical issues
PRiVCY
Community Moderator
June 2018-October 2018
- ▸Discord Customer and Technical support
- ▸Escalating community issues and feedbacks to the main team
Active Reference
GitNextDoor
STEPN & FSL Team, Head Moderator
Discord:gilnextdoor (ID: 372422575818539029)
X Account:@STEPN_Gil